Terms of Service

Last Updated: February 4, 2025 • Version 1.2

1. Acceptance of Terms

By downloading, accessing, or using the Elevate Interview application ("Application," "Service," or "we"), you ("User") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms constitute a legally binding agreement between you and Elevate Interview. We recommend reading them carefully before using the Application.

2. Description of Service

2.1 What We Offer

Elevate Interview is a job interview practice and preparation platform that uses artificial intelligence to:

Provide interview questions across various categories and difficulty levels
Allow recording or typing responses to practice questions
Generate automated feedback on your responses
Evaluate multiple communication dimensions (Clarity, Completeness, Confidence, Engagement, Conciseness)
Track your progress over time

2.2 Nature of Service

The Service is solely for practice and personal improvement. Elevate Interview:

DOES NOT guarantee results in real interviews
DOES NOT provide professional human resources or career advice
DOES NOT represent any employer or recruiting company
DOES NOT evaluate your actual suitability for specific positions

AI-generated feedback is for guidance purposes and should be used to complement your preparation, not as a substitute for practice with professionals or mentors.

3. Eligibility

3.1 Age Requirements

To use Elevate Interview you must:

Be 18 years of age or older, or
Be above the legal age of majority in your jurisdiction

We do not permit use by minors. If we discover that a user is underage, their account will be terminated immediately.

3.2 Legal Capacity

By using the Service, you represent that:

You have legal capacity to enter into binding contracts
You are not prohibited from using the Service under applicable laws
You will comply with these Terms and all applicable laws

4. User Accounts

4.1 Registration

To access Service features, you must create an account using:

Apple Sign-In (Sign in with Apple), or
Google Sign-In

You agree to provide accurate information and keep it up to date.

4.2 Account Security

You are responsible for:

Maintaining the confidentiality of your access credentials
All activities that occur under your account
Notifying us immediately of any unauthorized use

We are not responsible for losses arising from unauthorized access to your account when such access results from your negligence.

4.3 One Account per User

Each user may maintain only one account. Creating multiple accounts to evade restrictions or abuse the Service may result in termination of all associated accounts.

5. Plans and Subscriptions

5.1 Free Plan

The free plan includes:

Limited access to 3 practice sessions per day
Basic feedback features
The limit resets daily at midnight (local time)

5.2 Premium Plans

We offer the following subscription options:

Plan	Price	Sessions	Billing
Premium Monthly	USD $9.99/month	Unlimited	Monthly, auto-renewal
Premium Annual	USD $59.99/year	Unlimited	Annual, auto-renewal

Prices may vary by country and are subject to change with prior notice.

5.3 Free Trial Period

IMPORTANT - READ CAREFULLY:

We may offer a 3-day free trial period for new users
During the trial period, you will have full access to Premium features
At the end of the trial period, you will be automatically charged the selected subscription price, unless you cancel before the trial period ends
Only one trial period per user is allowed
To cancel, you must do so through your Apple ID subscription settings at least 24 hours before the trial period ends
After the trial ends (if not converted to Premium), you receive 3 additional free sessions before reverting to the daily limit

5.4 Payment Processing

All payments are processed by Apple through the App Store
Charges are made to your registered payment method in your Apple ID account
We do not have access to your financial information
Prices include applicable taxes based on your jurisdiction

5.5 Automatic Renewal

Subscriptions renew automatically:

Monthly: Each month on the same date
Annual: Each year on the same date

You will be charged within 24 hours prior to the end of the current period.

5.6 Cancellation

You can cancel your subscription at any time:

Open Settings on your iOS device
Tap your name > Subscriptions
Select Elevate Interview
Tap Cancel Subscription

Effects of cancellation:

You will continue to have Premium access until the end of the paid period
No additional charges will be made after the current period
At the end, your account will revert to the free plan

5.7 Refunds

Refunds are subject to Apple's policies:

To request a refund, you must contact Apple directly
We cannot process refunds directly
Refund requests are evaluated on a case-by-case basis according to App Store policies

6. Acceptable Use

6.1 Permitted Uses

You may use the Service to:

Practice interview question responses
Improve your professional communication skills
Track your personal progress
Prepare for job opportunities

6.2 Prohibited Conduct

You agree NOT to:

Inappropriate content: Include offensive, discriminatory, defamatory, obscene, illegal, or threatening content in your responses
False information: Provide false information about your identity or credentials
System abuse: Attempt to manipulate, hack, or overload the Service
Restriction evasion: Create multiple accounts to evade limits or restrictions
Reverse engineering: Decompile, disassemble, or reverse engineer the software
Unauthorized commercial use: Resell, sublicense, or commercialize the Service
Interference: Interfere with Service operation or other users' experience
Data collection: Extract, collect, or store data from other users
Rights violation: Infringe intellectual property rights or third-party privacy

6.3 Monitoring and Moderation

We reserve the right to:

Monitor Service usage to detect violations
Review reported or suspicious content
Remove content that violates these Terms
Take action against accounts that violate these Terms

7. Account Suspension and Termination

7.1 Termination by User

You can delete your account at any time from the Application Settings. When you delete your account:

Your personal data will be deleted according to our Privacy Policy
Active subscriptions must be cancelled separately in the App Store
This action is irreversible

7.2 Termination by Us

We may suspend or terminate your account immediately, without prior notice, if you:

Violate these Terms of Service
Include abusive, illegal, or inappropriate content in your responses
Attempt to abuse or manipulate the Service
Engage in fraudulent activities
As required by law or competent authorities

7.3 Effects of Termination

Upon termination of your account:

Your access to the Service will be immediately revoked
Your data may be deleted according to our Privacy Policy
You will not be entitled to refunds of payments made
Confidentiality and intellectual property obligations will survive

7.4 Appeal

If you believe your account was terminated in error, you can contact us at support@elevate-interview.com. We will review your case, but reserve the final decision.

8. Intellectual Property

8.1 Our Property

Elevate Interview and all its content, including but not limited to:

Source code and software
Design and user interface
Logos, trademarks, and trade names
Interview questions and editorial content
AI algorithms and models
Documentation and materials

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable, and revocable license to:

Download and install the Application on your personal devices
Use the Service for your personal, non-commercial use
Access content available through the Service

This license does not include the right to modify, distribute, sell, or create derivative works.

8.3 Your Content

You retain ownership of the responses and content you provide. However, by using the Service, you grant us a license that is:

Non-exclusive to process your content
Royalty-free to generate feedback
Limited to the purpose of providing the Service

We may use aggregated and anonymized data to improve our algorithms and services.

8.4 Feedback

If you provide us with suggestions, ideas, or feedback about the Service, you grant us the right to use such information without compensation or obligation to you.

9. Disclaimer of Warranties

9.1 "AS IS" Service

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.

9.2 No Guarantee of Results

Specifically, we DO NOT warrant that:

Using the Service will result in success in real interviews
AI feedback will always be accurate or appropriate
The Service will be available without interruption
Errors will be corrected immediately
The Service will meet your specific expectations

9.3 AI Limitations

Artificial intelligence has inherent limitations:

It may generate inaccurate responses occasionally
It does not replace professional human judgment
Results may vary between users
Evaluations are for guidance, not definitive

10. Limitation of Liability

10.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ELEVATE INTERVIEW SHALL NOT BE LIABLE FOR:

Indirect, incidental, special, consequential, or punitive damages
Loss of profits, data, use, or goodwill
Damages resulting from your use or inability to use the Service
Content or conduct of third parties on the Service
Unauthorized access to your transmissions or data
Any other matter related to the Service

10.2 Liability Cap

SINCE ALL TRANSACTIONS ARE PROCESSED BY APPLE THROUGH THE APP STORE, ANY REFUND REQUESTS MUST BE HANDLED DIRECTLY WITH APPLE IN ACCORDANCE WITH THEIR POLICIES.

ELEVATE INTERVIEW DOES NOT PROCESS PAYMENTS OR REFUNDS DIRECTLY. OUR LIABILITY IS LIMITED EXCLUSIVELY TO THE PROVISION OF THE SERVICE WITHIN THE APPLICATION.

10.3 Exceptions

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability, so some of the above limitations may not apply to you.

11. Indemnification

You agree to defend, indemnify, and hold harmless Elevate Interview, its affiliates, directors, employees, and agents from any claim, damage, obligation, loss, liability, cost, or debt, and expenses (including attorney's fees) arising from:

Your use of the Service
Your violation of these Terms
Your violation of third-party rights
The content you provide through the Service

12. Modifications to Service

12.1 Changes to Service

We reserve the right to:

Modify or discontinue Service features
Introduce new features or content
Change free plan limits
Update or improve AI algorithms

We will attempt to notify you of significant changes with reasonable advance notice.

12.2 Price Changes

Subscription prices may change. If we increase prices:

You will be notified at least 30 days in advance
The new price will apply to your next billing period
You can cancel before the new price takes effect

13. Modifications to Terms

13.1 Updates

We may modify these Terms periodically. When we make material changes:

We will update the "Last Updated" date
We will notify you through the Application or by email
We will post the new Terms on our platform

13.2 Continued Acceptance

Your continued use of the Service after posting modified Terms constitutes your acceptance of such changes. If you do not agree to the new Terms, you must stop using the Service.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Elevate Interview regarding the Service.

14.2 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14.3 Waiver

Failure to exercise any right under these Terms does not constitute a waiver of that right.

14.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.

14.5 No Agency Relationship

Nothing in these Terms creates an agency, partnership, employment, or franchise relationship between you and us.

15. Governing Law and Jurisdiction

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Mexican States, without regard to its conflict of laws provisions.

15.2 Dispute Resolution

Any dispute related to these Terms or the Service shall be resolved as follows:

Direct negotiation: The parties will attempt to resolve the dispute amicably for 30 days
Mediation: If negotiation fails, the parties will participate in mediation
Arbitration or courts: If mediation fails, the dispute will be submitted to competent courts or arbitration as appropriate

15.3 Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE THAT ANY CLAIM WILL BE FILED ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS PART OF A CLASS OR REPRESENTATIVE ACTION.

16. Contact

For questions about these Terms of Service:

Elevate Interview

Support Email: support@elevate-interview.com
Legal Email: legal@elevate-interview.com
Website: https://elevate-interview.com

17. Apple App Store Specific Terms

17.1 Acknowledgment

You acknowledge that these Terms are between you and Elevate Interview only, not with Apple Inc. Elevate Interview, not Apple, is solely responsible for the Service and its content.

17.2 Scope of License

The license granted is limited to a non-transferable right to use the Service on any Apple-branded product that you own or control, as permitted by the App Store Usage Rules.

17.3 Maintenance and Support

Elevate Interview is solely responsible for providing any maintenance and support services. Apple has no obligation to provide any maintenance or support services.

17.4 Warranty

In the event that the Service fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if applicable). Apple has no other warranty obligation.

17.5 Product Claims

Elevate Interview, not Apple, is responsible for addressing any claims related to the Service, including:

Product liability claims
Claims that the Service fails to meet legal or regulatory requirements
Claims under consumer protection or similar legislation

17.6 Intellectual Property

In the event of any third-party claim that the Service infringes intellectual property rights, Elevate Interview, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of such claim.

17.7 Legal Compliance

You represent and warrant that:

You are not located in a country subject to U.S. government embargo
You are not listed on any U.S. government prohibited or restricted parties list

17.8 Third-Party Beneficiaries

Apple and its subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance, Apple will have the right to enforce these Terms against you as a third-party beneficiary.

These Terms of Service have been prepared to comply with Apple App Store requirements and applicable regulations.