Privacy Policy

Last Updated: February 4, 2025 ā€¢ Version 1.2

1. Introduction

Welcome to Elevate Interview ("we," "our," or "the Application"). We are committed to protecting your privacy and being transparent about how we collect, use, and share your personal information.

This Privacy Policy explains our data practices when you use our Elevate Interview mobile application and related services (collectively, the "Services").

By using our Services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

Data Source Purpose
Email address Apple ID or Google Account Account identification
Display name Apple ID or Google Account Personalization
Unique user identifier Authentication provider Account management
Account creation date System Administration
Last login date System Security and analytics

Note on Apple Sign-In: If you choose to hide your email through Apple, we respect that choice and use the relay email provided by Apple.

2.2 Practice Session Information

During your use of the Application, we collect:

2.3 Usage and Progress Information

2.4 Device Information

2.5 Transaction Information

If you make purchases within the Application:

Important: We do not store payment information (credit cards, bank accounts). All transactions are processed by Apple through the App Store.

3. How We Use Your Information

We use the information collected to:

3.1 Service Delivery

  • Create and manage your account
  • Generate personalized interview questions
  • Process your responses and generate AI feedback
  • Display your progress and statistics
  • Sync data between sessions

3.2 Service Improvement

  • Analyze usage patterns to improve the experience
  • Develop new features
  • Optimize evaluation algorithms
  • Resolve technical issues

3.3 Communications

  • Send service-related notifications
  • Respond to support inquiries
  • Inform about changes to policies or terms

3.4 Security and Compliance

  • Prevent fraud and abuse
  • Comply with legal obligations
  • Protect our rights and those of other users

4. Artificial Intelligence Technology

4.1 AI Usage

Elevate Interview uses artificial intelligence to:

  • Evaluate your responses across multiple dimensions
  • Generate personalized feedback
  • Identify areas for improvement
  • Provide specific recommendations

4.2 Data Processed by AI

The following data is processed by our AI systems:

  • The text of your responses (transcriptions)
  • Question context (category, difficulty)
  • Your aggregated performance history

4.3 Limitations

AI-generated feedback:

  • Is for guidance only and does not guarantee results in real interviews
  • Does not constitute professional human resources advice
  • May contain occasional inaccuracies
  • Should be supplemented with additional practice and preparation

5. Sharing Information with Third Parties

5.1 Service Providers

We share information with third parties who help us operate the Services:

Provider Service Data Shared
Apple Authentication (Sign in with Apple) Authentication credentials
Google Authentication (Google Sign-In) Authentication credentials
RevenueCat Subscription management User ID, subscription status
PostHog Product analytics Usage events, app version, platform, timezone, locale
OpenAI AI feedback generation Response transcriptions (text only, retained 30 days)
submit-form.com Website waitlist form Email address (website only)
Cloud infrastructure Storage and processing Account and session data

5.2 AI Processing Details

Your interview response transcriptions are processed by OpenAI to generate personalized feedback. Important details:

  • Data sent: Only the text of your responses
  • Retention: OpenAI retains data for up to 30 days for abuse monitoring, then deletes it
  • Training: Your data is NOT used to train OpenAI models
  • Purpose: Solely to generate your EĀ³ feedback scores and recommendations

5.3 Legal Requirements

We may disclose information when:

  • Required by law or legal process
  • Necessary to protect our legal rights
  • Necessary to prevent fraud or illegal activity
  • Necessary to protect user safety

5.4 Corporate Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

5.5 Internal Administrative Access

Authorized personnel may access user data through our administrative panel for the following purposes:

  • Processing data access, correction, and deletion requests (GDPR/CCPA/LFPDPPP/LGPD compliance)
  • Investigating Terms of Service violations
  • Responding to legal requirements
  • Generating anonymized compliance reports

All administrative actions are logged for accountability.

5.6 What We Do NOT Do

  • We DO NOT sell your personal information to third parties
  • We DO NOT share your interview responses with employers or recruiters
  • We DO NOT use your information for third-party targeted advertising

6. Storage and Security

6.1 Data Location

  • Local data: Stored on your device (sessions, preferences)
  • Cloud data: Stored on secure servers in the United States for sync and backup

6.2 Security Measures

We implement technical and organizational measures, including:

  • Data encryption in transit (TLS/HTTPS)
  • Secure credential storage (Keychain)
  • Restricted access to personal data
  • Continuous security monitoring

6.3 Data Retention

Data Type Retention Period
Account data While account is active + 30 days after deletion
Session history While account is active
Subscription data As required by legal and tax requirements
Security logs 90 days
Audit logs Indefinite (for legal compliance)

7. Your Rights and Choices

7.1 Privacy Rights

Depending on your location, you may have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate data
  • Deletion: Request deletion of your data
  • Portability: Receive your data in a structured format
  • Objection: Object to certain processing
  • Restriction: Restrict how we use your data

7.2 How to Exercise Your Rights

To exercise any right:

We will respond to your request within 30 days.

7.3 Account Deletion

You can delete your account at any time from the Application Settings. When you delete your account:

  • Your profile data will be deleted
  • Your session history will be deleted
  • Active subscriptions must be cancelled separately in the App Store

8. Children's Privacy

Elevate Interview is designed for users 18 years of age and older. We do not knowingly collect information from minors. If we discover that we have collected data from a minor, we will delete it immediately.

If you are a parent or guardian and believe your child has provided us with information, contact us at privacy@elevate-interview.com.

9. International Transfers

Your data may be processed in countries other than your own. When we transfer data internationally, we implement appropriate safeguards such as:

  • Standard contractual clauses
  • Applicable privacy certifications
  • Compliance with recognized transfer frameworks

10. Cookies and Similar Technologies

10.1 In the Mobile Application

The mobile application does not use traditional cookies. We use:

  • Local storage: For preferences and session data
  • Keychain: For secure credentials

10.2 On the Website

Our website may use cookies for:

  • Essential site functionality
  • Aggregated usage analytics
  • User preferences

11. Changes to This Policy

We may update this Privacy Policy periodically. When we do:

  • We will update the "Last Updated" date
  • We will notify you of material changes through the Application or by email
  • Changes will take effect upon posting, unless otherwise indicated

We recommend reviewing this Policy periodically.

12. Contact Information

For questions, concerns, or requests related to privacy:

Elevate Interview

13. Jurisdiction-Specific Information

13.1 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

  • Right to know what personal information we collect
  • Right to delete personal information
  • Right to opt-out of the sale of personal information (we do not sell data)
  • Right to non-discrimination for exercising your rights

13.2 European Economic Area Residents (GDPR)

If you are in the EEA, we process your data based on:

  • Contract performance: To provide the Services
  • Legitimate interest: To improve and secure the Services
  • Consent: When you have explicitly granted it
  • Legal obligation: When required by law

You may contact the relevant data protection authority if you have unresolved concerns.

13.3 Mexico Residents (LFPDPPP)

Under the Federal Law on Protection of Personal Data Held by Private Parties:

  • You have ARCO rights (Access, Rectification, Cancellation, Opposition)
  • You may revoke your consent at any time
  • You may limit the use or disclosure of your data

13.4 Brazil Residents (LGPD)

Under the Lei Geral de ProteĆ§Ć£o de Dados (LGPD):

  • You have the right to confirmation and access to your data
  • You have the right to correction of incomplete, inaccurate, or outdated data
  • You have the right to anonymization, blocking, or deletion of unnecessary data
  • You have the right to data portability
  • You have the right to deletion of data processed with your consent
  • You have the right to information about sharing with third parties
  • You have the right to revoke consent at any time

To exercise your rights under LGPD, contact us at privacy@elevate-interview.com.

This document has been prepared to comply with applicable privacy regulations and Apple App Store requirements.